Privacy Policy

1.Privacy Practices of Customers

As part of using the Solution, Customers may need to make Personal Information available to us. This Privacy Policy does not apply to the collection, use, and disclosure of Personal Information by Customers for their own purposes. If you want information about whether the Solution is used by an organization that is one of our Customers, the purposes for which your Personal Information is being collected, used or disclosed by the Customer or the Customer's privacy practices, we encourage you to contact the Customer directly.

2.End Users

If you are an End User, we may indirectly receive information (including Personal Information) about you from a Customer on whose behalf you are provided access to the Solution. This Privacy Policy does not apply to a Customer's collection, use, and disclosure of Personal Information about their End Users. Customers may be subject to different privacy requirements and obligations that govern how they collect, use, and disclose End User Personal Information. If you are an End User, we encourage you to read the privacy policy of your enterprise or contact their privacy officer to understand how your Personal Information may be collected, used, and disclosed by them.

3.Consent

By using the Services, you consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy. Except as set forth in this Privacy Policy, your Personal Information will not be collected, stored, used, or disclosed for any other purpose without your consent. We will not actively collect Personal Information for the purpose of sale or marketing of such Personal Information in a way that specifically identifies an individual. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using all or part of the Services.

4.Information You Provide to Us

We may collect Personal Information you disclose to us as follows:

5.Information We Collect When You Use the Services

6.How We Use Information We Collect

We use Personal Information in the following ways:

• a.To authenticate and onboard you, and provide you access to the Services;
• b.To provide, maintain, improve, and enhance the Services;
• c.To develop new Centrecore products, features, and services;
• d.To communicate with you, provide you with updates and other information relating to the Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
• e.For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you, where you have subscribed to receive them;
• f.To find and prevent fraud, and respond to trust and safety issues that may arise;
• g.For compliance purposes, as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
• h.For other purposes for which we provide notice at the time the Personal Information is collected.

7.Who We Share Your Information With

We may share your Personal Information with our employees, contractors and with third parties, such as selected business partners, suppliers, or sub-contractors, while performing our contractual obligations. These third parties may include web hosting partners, IT service providers, and advertisers.

We have put in place contractual and other organizational safeguards with such third parties to protect your Personal Information from unauthorized uses and disclosures. Such third parties have limited access to Personal Information solely for the purposes described herein, and they will be subject to contractual restrictions prohibiting them from using such Personal Information for any other purpose.

In addition, we may disclose your Personal Information to third parties:

• a.In connection with a corporate re-organization, a merger or amalgamation with another entity, or a sale of all or a substantial portion of our assets or shares, including any due diligence exercise carried out in relation to the same, provided that the Personal Information disclosed continues to be used for the purposes permitted by this Privacy Policy by the entity acquiring the Personal Information;
• b.If we have reason to believe that disclosing this Personal Information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Users, or anyone else (including the rights or property of anyone else) that could be harmed by such activities; or
• c.If we believe in good faith that such disclosure is required by and in accordance with the law.

Our servers and those of third parties who may receive your Personal Information may be located outside of Canada. Accordingly, your Personal Information may be available to foreign governments or their agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your Personal Information.

8.Third Parties

The Services may contain links to third-party websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to the collection, storage, use, and disclosure of your Personal Information by such third parties.

9.Data Retention and Deletion

We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. All retained Personal Information will remain subject to the terms of this Privacy Policy. You have the right to ask us to remove your Personal Information from our databases, and we will do so to the best of our ability, but it may not be possible to completely delete all of your Personal Information due to technological and legal constraints (for example, when your Personal Information pertains to another User).

10.Access and Accuracy

You may access the Personal Information we hold about you to verify accuracy of your Personal Information, to have a general account of our uses of your Personal Information, and to correct your Personal Information as appropriate. Upon receipt of your written request, we will provide you with a copy of your Personal Information although in certain limited circumstances, we may not be able to make all relevant Personal Information available to you (for example, where that Personal Information also pertains to another User). In such circumstances, we will provide reasons for the denial to you upon request. We will make every reasonable effort to keep your Personal Information accurate, and to respond to you in a timely manner.

11.Security

We use commercially reasonable efforts to store and maintain your Personal Information in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Personal Information that you provide to us. We have implemented procedures designed to limit the dissemination of your Personal Information to only such designated staff and third parties as reasonably necessary to carry out the stated purposes we have communicated to you.